Refund policy
Return and Refund Policy
At StrAgora, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please review our policy below:
1. Eligibility for Returns
Items can be returned within 30 days of delivery.
To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- Proof of purchase (order confirmation or receipt) is required.
2. Items Not Eligible for Returns
- Personalized or custom-made products.
- Sale or clearance items.
- Gift cards or digital products.
3. How to Initiate a Return
- Contact us at contact@stragora.com with your order number and reason for the return.
- Wait for return approval and instructions on how to proceed.
- Ship the item back to the address provided, using a trackable shipping service.
4. Refund Process
Once the returned item is received and inspected, we will notify you via email about the status of your refund.
Approved refunds will be issued to your original payment method within 5-10 business days.
Note: Original shipping costs are non-refundable, and return shipping is at the customer’s expense unless the product is defective or incorrect.
5. Exchanges
Exchanges are available for defective or damaged items only.
Contact us at contact@stragora.com within 48 hours of receiving the item with photos of the damage.
6. Contact Us
For any questions about returns or refunds, reach out to us:
Email: contact@stragora.com